Terms of Service

1. Agreement to these terms

By creating an account, embedding our widget, calling our API, or otherwise using the hosted Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" means the organization. If you do not agree, do not use the Service.

2. The Service and open source

Custom Domainprovides custom-domain onboarding for SaaS platforms: automatic DNS configuration, automatic TLS/SSL, a reverse-proxy edge, an optional domain registrar, monitoring, and related APIs and SDKs (the "Service").

The underlying software is open source and published at our repository. Your use of the source code is governed by its open-source license, not by these Terms. These Terms govern only the hosted Service that we operate. If you self-host, you run and are responsible for your own deployment.

3. Accounts and eligibility

You must provide accurate registration information and keep it current. You are responsible for your account credentials, API keys, and all activity under your account. Notify us promptly of any unauthorized use. You must be at least the age of majority in your jurisdiction and not barred from receiving the Service under applicable law.

4. Your responsibilities

• Domain authority. You represent that you, or your end-users on whose behalf you act, own or are authorized to configure each domain connected through the Service and to make the DNS changes requested.
• End-users. If you embed the widget for your own end-users, you are responsible for your relationship with them, including providing them a compliant privacy notice and any required consents.
• Lawful basis and instructions. Where we process personal data on your behalf, you are the controller and are responsible for having a lawful basis and for the accuracy of your processing instructions (see section 10 and the DPA).
• Security. Protect your credentials and configure the Service responsibly (for example, verifying domain ownership and managing DNS access).

5. Acceptable use

Your use must comply with our Acceptable Use Policy, which is incorporated into these Terms. We may suspend or restrict the Service to address a material violation, a security risk, or abuse, and, where practicable, will give notice.

6. Fees, billing and taxes

Paid plans are billed in advance on a recurring basis and, where applicable, include usage-based charges. Fees are non-refundable except as required by law or expressly stated. You authorize us and our payment processor to charge your payment method for all fees due. You are responsible for taxes other than taxes on our net income. We may change pricing on notice, effective at your next renewal. Late or failed payments may result in suspension.

7. Domain registrar terms

If you use the domain-search or domain-purchase (registrar) features, additional terms apply. Domain registrations, renewals, and transfers are subject to the policies of ICANN, the relevant registry, and our registrar partner, including registrant data requirements and dispute policies. Registration fees are generally non-refundable once a domain is registered. You are responsible for providing accurate registrant information and for renewing domains you wish to keep. We are not responsible for a registry's or partner's acts, availability, or policy changes.

8. API, widget and limits

We may set and enforce rate limits, quotas, and other technical limits to protect the Service. You must not circumvent them. The embeddable widget is provided for you to integrate on your own properties in accordance with our documentation. We may modify or deprecate API endpoints with reasonable notice for material breaking changes.

9. Intellectual property

As between the parties, we own the hosted Service, our trademarks, and all related intellectual property, except for the open-source software, which is licensed under its own terms, and except for your content. We grant you a limited, non-exclusive, non-transferable right to use the hosted Service during your subscription. You may not use our name or logos without permission, except as permitted by the open-source project's brand guidance.

10. Customer data and the DPA

You retain all rights in the data you or your end-users submit to the Service ("Customer Data"). You grant us a limited license to process Customer Data solely to provide and support the Service. Where Customer Data includes personal data that we process on your behalf, the Data Processing Addendum applies and forms part of these Terms. You are responsible for the accuracy and legality of Customer Data and your instructions.

11. Third-party services

The Service interoperates with third-party services you choose, such as your DNS providers, certificate authorities, and registries. Those services are governed by their own terms and privacy policies, and we are not responsible for them. Your use of them is at your own risk.

12. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement, and we do not warrant that the Service will be uninterrupted, error-free, or secure, or that DNS propagation or certificate issuance will occur within any particular time. Some jurisdictions do not allow certain disclaimers, so some may not apply to you.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill. Our aggregate liability arising out of or relating to the Service is limited to the amounts you paid us for the Service in the twelve months before the event giving rise to the claim. These limits do not apply to liabilities that cannot be limited under applicable law.

14. Indemnification

You will defend, indemnify, and hold us harmless from claims, damages, and costs arising from your use of the Service in violation of these Terms or the law, your Customer Data, or your infringement of a third party's rights, except to the extent caused by us.

15. Term and termination

These Terms apply while you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate the Service for material breach, non-payment, legal risk, or abuse, with notice where practicable. On termination, your right to use the hosted Service ends; we will make Customer Data available for export or delete it in accordance with the DPA and our retention practices. Sections that by their nature should survive (for example, fees accrued, IP, disclaimers, liability limits, and indemnities) survive termination.

16. Changes

We may update these Terms. For material changes we will provide notice, such as by email or an in-product notice, before they take effect. If you continue to use the Service after the effective date, you accept the updated Terms. We may also modify or discontinue features; we will avoid materially degrading a paid plan during its term without notice.

17. Governing law and disputes

The governing law, venue, and any arbitration or class-action-waiver terms are to be set by counsel based on our operating entity and will be stated here before launch. Nothing in these Terms limits mandatory consumer protections available to you under local law.

18. General

These Terms, together with the Acceptable Use Policy, the DPA (where applicable), and any order you place, are the entire agreement between us regarding the hosted Service. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries.

19. Contact

Questions about these Terms: [email protected].